Return & Refund Policy

⚠️ Important — Please Read Before Ordering
As per FSSAI (Food Safety and Standards Authority of India) regulations, SudhJi does not accept returns or exchanges on food products once delivered. This is a mandatory food safety regulation that applies to all food businesses in India — it protects every customer’s food hygiene and safety.

Why We Cannot Accept Food Returns

Food products — including tea and ghee — cannot be returned once delivered because:

There is no way to verify the condition, storage, or handling of a product after it leaves our facility
FSSAI food safety regulations prohibit the resale of returned food items
Accepting food returns would compromise hygiene and safety for other customers
This is a legally required practice for all food companies operating in India

✅ What We WILL Replace — Free of Charge

We replace immediately, no questions asked, if:

Your pack arrives physically damaged (crushed, cracked cylinder, broken seal)
The seal is broken or leaking on delivery
You received the wrong product (wrong variant or quantity)
The product appears visibly spoiled or has an abnormal smell on first opening
A product is missing from your order

How to Claim a Replacement:

Take a clear photo or video of the issue (damaged pack, leaking seal, wrong product)
WhatsApp the photo to +91 98281 29848 within 48 hours of delivery
Include your order number or the phone number used to place the order
Our team will verify and dispatch a free replacement within 2 business days

After 48 hours of delivery, we are unable to process replacement claims as we cannot verify the condition at time of delivery.

Order Cancellations

When You Cancel	What Happens
Before order is dispatched	Full refund to original payment method within 5–7 business days
After order is dispatched	Cannot cancel — order is in transit
After delivery	Not applicable (food return policy applies)

To cancel before dispatch, contact us immediately: WhatsApp +91 98281 29848 or email hello@sudhji.com

Refunds for Cancelled Orders

Refunds are processed to the original payment method within 5–7 business days of cancellation confirmation. UPI refunds typically appear in 2–3 business days. Credit/debit card refunds may take 5–7 business days depending on your bank.

💡 First Time Ordering?
We recommend starting with our 500g single pack (₹359) to experience the quality. If you love it — and we’re confident you will — the Pack of 2 offers the best value at ₹659. That’s just ₹3 per cup of premium Upper Assam tea.